Return & Exchange Policy
At Assault, customer satisfaction is our top priority. We understand that sometimes a product might not be the right fit. That’s why we offer a transparent and hassle-free return and exchange policy.
✅ Eligibility for Returns & Exchanges
-
Items must be returned within 7 days of purchase.
-
Products must be in original condition, unused, and with all original packaging, accessories, and invoice.
-
Only defective or damaged items are eligible for return or exchange.
-
Used laptops and desktops are covered under our limited warranty, not eligible for general returns unless there is a technical defect reported within 3 days.
❌ Non-Returnable Items
-
Items damaged due to misuse or mishandling
-
Software and licensing products
-
Items without original packaging or invoice
-
Consumables (like thermal paste, cleaning kits) once opened
🔁 Exchange Process
-
Visit our store with the item and original invoice.
-
Our team will inspect the product.
-
If approved, you can choose a replacement or a store credit.
🔧 For Defective Products
-
We offer on-the-spot replacement for DOA (Dead on Arrival) accessories.
-
For items under warranty, we’ll assist you with repair or replacement as per the manufacturer’s policy.